Bell EXPRESSVU 3700 User's Guide download pdf (Page 10)

Page 4-10

User Guide

PROBLEMS AND SOLUTIONS TABLES

Please use these tables if you encounter problems operating the system. Look in this

section for a description of the problem before calling Bell ExpressVu Customer Service

Call Centre. Many problems arise from basic misunderstandings of how the system

works, especially when one is just becoming familiar with it. These tables address many

problems, usually with a simple solution for each one. To solve a particular problem:

1. Review the section in this Guide that relates to the problem.

2. If you cannot find a solution, then find the section in the following tables that

relates to the problem. Look down the What Is Happening column until you find

the problem

3. For better understanding, read the information in the Possible Reason column.

4. Try each of the suggested solutions in the What to Do column.

5. If this does not help, call Bell ExpressVu Customer Service Call Centre at

1-888-SKY-DISH, or see the home page at http://www.expressvu.com on the World

Wide Web. Note: Before calling Bell ExpressVu Customer Service Call Centre with

a problem, have ready the date of purchase and either your customer account number,

the receiver conditional access number, or the receiver model number. Display the

Important System Information menu to find these numbers (see Ordering Your

Bell ExpressVu Programming on page 3-1). Also, write down the contents of any

error messages that the receiver displays on the television screen.

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Bell EXPRESSVU 3700 User's Guide Page 10